Frequently Asked
Questions
Popular Topics
Overview [Toggle All]
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Rental furnishings can be an ideal solution for anyone who finds themselves in a transition.
Some who benefit the most from rental furniture include:
- Military Personnel
- People in Transition
- Disaster Relief
- College Students
- Interns
- Traveling Groups
- Corporate Housing Companies
- Apartment Communities
- Home Stagers
Learn more about how rental furniture helps all kinds of clients in our Is Rental Furniture Right for You? blog post!
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Thousands of customers over Furniture Options’ 35-year history have taken advantage of the benefits of furniture rental. Renting can be a much more sustainable way to furnish your home whether it’s a temporary space or your permanent home. Our Employee Owner delivery teams will deliver and setup your furnishings saving you time and money. Check out 5 reasons why renting furniture could be the best option for you for a little more info about the benefits of renting from Furniture Options.
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We deliver to the following cities and their surrounding areas:
- Austin
- Dallas/Ft. Worth
- Des Moines
- Houston
- Kansas City
- Little Rock
- Northwest Arkansas
- Oklahoma City
- Omaha
- Tulsa
- Wichita
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Yes, we do require a credit check on most orders. The instant credit check is included in the checkout process, making the process as simple as possible. No extra work required!
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Our subscription Furniture Packages have a 2-month minimum rental requirement. After that, we never tie you to a long-term commitment. You simply rent your furniture month-to-month for as long as you like, and we’ll pick it up whenever you’re done. All we require is a 10-day notice to cancel the lease and schedule pick up.
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- Click “Shop Packages” on the main menu and choose a city
- Select a collection and follow the prompts to customize
- Through the check out process, you will:
- Request a delivery date
- Provide information so a credit check can be run
- Decide on the Customer Protection Plan
- Provide a method of payment and
- Have an opportunity to read our terms and conditions.
- Submit order
- We will confirm the order and delivery date.
- You are admiring your newly furnished home! It’s that easy!
The Furniture & Collections [Toggle All]
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Because we offer so many options, our “Designer Selected” rooms may include furnishings not shown on our website. All pictures are indicative of the furniture quality you will receive, and you can always request features to fit your style!
We’ll always do our best to accommodate your requests. If you receive a piece that you do not like, we’re happy to exchange it for an equivalent piece.
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Ordering online is the best way to order your furniture, but we do have furniture showrooms in several cities including Kansas City, Oklahoma City and Wichita. Come in to view some examples and find out which collection is the perfect one for you. For our other cities, ordering your furniture through our website is fast and easy.
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Since we receive new furniture all the time, the furniture you receive may be brand new. Alternatively, the furniture is very likely to have a rental history.
All furniture is guaranteed to be in showroom condition. This means each furnishing is closely inspected for stains, marks of use, and wear-and-tear. All furniture is thoroughly cleaned and sanitized prior to arriving at your home.
You will only receive furniture that has met our high standards, and if you are unhappy with any aspect of your rental furniture, you may exchange the furnishings for another piece.
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Our collections include a combination of: Sofa, Chair, Cocktail Table, End Table, Lamp, Dining Table w/ Chairs, Queen Bed (Mattress, Box, Frame, Headboard), Dresser & Mirror, and Nightstand w/Lamp.
- The Essentials Collection gives you all the basics to live comfortably.
- The Lifestyle Collection is our most requested package, offering more design flair at a great value.
- The Signature Collection includes more pieces and accessories with premium options like sectionals or leather furniture.
For all collections you have the option of adding more furniture pieces, electronics, housewares, appliances, and decorative items to make your temporary housing feel like home.
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We have limited availability for our Sofa Sleepers and Rollaway Beds. Feel free to contact us prior to your order to check availability!
“Sofa Sleeper + Linens” include:
- 1 Mattress Cover
- 1 Fitted Sheet
- 1 Flat Sheet
- 2 Pillow Cases
- 2 Standard Pillows
- 1 Queen Blanket
“Rollaway + Linens” include:
- 1 Mattress Cover
- 1 Fitted Sheet
- 1 Flat Sheet
- 1 Pillow Case
- 1 Standard Pillow
- 1 Queen Blanket
We typically place these items in a nearby closet for your ease of use.
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Yes, but your best value is to stay within our deeply discounted furniture collection packages because deleting an item from the already discounted package doesn’t always change the price. Alternatively, you may decide to customize your package items with little to no increase in package pricing. Rental rates vary by city and require a 2-month minimum rental period.
Please contact your local office for more details.
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Limited availability means we may or may not have an item currently in stock and ready to send out. We offer a wide selection of items, so we may only have a couple of those items in each warehouse. Styles and availability varies per Furniture Options location. Feel free to contact us prior to your order to check!
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We will be happy to add or exchange any items! Contact your local Furniture Options office for more details. Some service or delivery fees may apply.
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We know life happens and expect a certain amount of wear and tear. If there is damage beyond the norm of daily life, please contact us as soon as possible. There may be a cleaning charge or, if the furniture is severely damaged, we would invoice out the value of the piece.
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Of course! We’re never surprised when customers fall in love with their furniture, so we offer options to purchase your furnishings. Please contact us and we can work with you on a buyout price of your furnishings.
Delivery & Pick-up [Toggle All]
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We deliver to the following cities and their surrounding areas:
- Austin
- Dallas/Ft. Worth
- Des Moines
- Houston
- Kansas City
- Little Rock
- Northwest Arkansas
- Oklahoma City
- Omaha
- Tulsa
- Wichita
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We will be happy to add or exchange any items! Contact your local Furniture Options office for more details. Some service or delivery fees may apply.
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Delivery fees vary from city to city. When you place an order online, you’ll see the delivery fees for the city you selected for your order. If you have additional questions, please contact your local representative.
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We can often get your furniture, housewares, and electronics to you as soon as the day after your order.
Please contact your local Furniture Options office if you need a next day delivery to ensure we have availability on our schedule and adequate time to process your order.
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No more sitting at home during a multi-hour delivery window. We can provide a 1-hour call ahead notice. If you won’t be home, tell us how you would like us to enter to deliver your furniture!
If you’d like us to deliver to your apartment, it gets even easier! Just let your office know to expect us and they should be able to let us in. No more leaving your door unlocked or hiding a key!
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Of course! We would like to know as much about the building as possible before delivery. Older buildings present unique delivery challenges when small walkways and entryways prevent furniture from fitting through those spaces. The more information you can provide us on the front end, the more we can help eliminate these potential problems.
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Most furniture is already assembled and spotlessly cleaned prior to delivery. We will set-up your bed and arrange all your furniture and accessories according to your floor plan. Our delivery teams are experts at setting up furniture in different floorplans, but if you want furniture in a specific place, please let us know before delivery!
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Yes, you can always add or exchange items to your lease after your initial delivery. Contact your local Furniture Options office for more details. Service or delivery fees may apply.
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Contact us to schedule your pick-up whenever you’re ready to end your lease! After our 2-month minimum rental period is complete, there is no long-term commitment for your rental furniture.
We do require a 10-day minimum notice to end the lease and schedule your pick-up, so please plan accordingly.
Billing [Toggle All]
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Yes, we do require a credit check on most orders. The instant credit check is included in the checkout process, making the process as simple as possible. No extra work required!
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Ordering online is the fastest and easiest way to rent your temporary furnishings. Setting up payment is simple and quick right in your online account. You will set your payment information one time and our system will process your payments monthly on your delivery date. So, if we deliver on the 15th of the month, your next payment will be due on the 15th of each following month. If for some reason, you need to change your form of payment, please add the new payment method to your existing subscription on the Subscription Tab in your Account Center.
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Delivery fees vary from city to city. When you place an order online, you’ll see the estimated delivery fees for the city you selected for your order. If you have additional questions, please contact your local representative.
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The Customer Protection Plan is like insurance, the full range of coverage is specified here.
If you elect to provide a Certificate of Insurance instead of using our Customer Protection Plan, we must receive proof of insurance from your insurance company showing coverage for the delivery address and Furniture Options as a “Loss Payee” or “Additional Insured” prior to delivery.
If you selected to opt into our Customer Protection Plan and change your mind after we have already delivered your furniture, you just need to send us the Certificate of Insurance referenced above. Once received, we can remove the Customer Protection Plan from your future monthly rent!
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Yes! We’re proud to work with many service members and first responders throughout the Midwest. As thanks to these men and women for serving our communities, we offer free delivery within our local delivery areas to all active-duty military, police officers, firefighters, EMTs and Paramedics. Include your military or professional identification information at checkout to receive the discount.
Don’t see the answer to your question? Feel free to contact your local representative. We’re always happy to help!